Privacy Policy

This Privacy Policy outlines how Pugglez ("we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from pugglez.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to you as a user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected under this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses outlined below, we may use information we collect about you to communicate with you, provide the Services, comply with legal obligations, enforce our terms of service, and protect or defend our rights and those of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. "Personal information" refers to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you submit to us through our Services may include:

  • Basic contact details: Your name, address, phone number, and email.
  • Order information: Your name, billing address, shipping address, payment confirmation, email address, and phone number.
  • Account information: Your username, password, and security questions.
  • Shopping information: Items you view, put in your cart, or add to your wishlist.
  • Customer support information: Information you include in communications with us, such as messages through the Services.

Some features of the Services may require you to provide certain information about yourself. You may choose not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect through Cookies

We also automatically collect certain information about your interaction with the Services ("Usage Data"). We use cookies, pixels, and similar technologies ("Cookies") to do this. Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network connection details, your IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

  • Support for our Site and Services: Companies like Shopify.
  • Payment processors: Entities that collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payments and fulfill your orders.

When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices. For more information, see the section below, "Third Party Websites and Links".

How We Use Your Personal Information

  • Providing Products and Services: We use your personal information to provide you with the Services, including processing your payments, fulfilling your orders, sending notifications related to your account, purchases, returns, exchanges, maintaining your account, arranging shipping, facilitating returns and exchanges, and enabling you to post reviews.
  • Marketing and Advertising: We use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email, text message, or postal mail, and showing you advertisements for products or services.
  • Security and Fraud Prevention: We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity. If you register an account, you are responsible for keeping your account credentials safe.
  • Communicating with You: We use your personal information to provide you with customer support and improve our Services.

Cookies

We use Cookies on our Site to power and improve our Services, run analytics, and better understand user interaction with the Services. For specific information about the Cookies we use, see Shopify's cookie policy.

Most browsers automatically accept Cookies, but you can set your browser to remove or reject Cookies. Removing or blocking Cookies may negatively impact your user experience and may cause some of the Services to work incorrectly or be unavailable. Blocking Cookies may not completely prevent how we share information with third parties, such as our advertising partners.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. These circumstances may include:

  • With vendors or third parties: Who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
  • With business and marketing partners: To provide services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services.
  • When you direct, request, or consent: To our disclosure of certain information to third parties, such as to ship products or through social media widgets or login integrations.
  • With our affiliates: To run a successful business.
  • In connection with a business transaction: Such as a merger or bankruptcy.
  • To comply with legal obligations: Including responding to subpoenas, search warrants, and similar requests.
  • To enforce terms of service and protect rights: Of the Services, our users, or others.

We have disclosed the following categories of personal information in the past 12 months:

  • Identifiers: Basic contact details and certain order and account information.
  • Commercial information: Order information, shopping information, and customer support information.
  • Internet or similar network activity: Usage Data.

User Generated Content

The Services may enable you to post product reviews and other user-generated content. If you choose to submit user-generated content to any public area of the Services, this content will be public and accessible by anyone.

We do not control who will have access to the information that you choose to make available to others and cannot ensure that parties who access such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information you make publicly available or for the accuracy, use, or misuse of any information you disclose or receive from third parties.

Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including on third-party social networking platforms, may also be viewable by other users without limitation as to its use by us or by a third party. Our inclusion of such links does not imply endorsement of the content on such platforms or of their owners or operators.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us to request its deletion.

Security and Retention of Your Information

No security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Any information you send to us may not be secure while in transit. We recommend not using unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on various factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information:

  • Right to Access / Know: Request access to personal information we hold about you.
  • Right to Delete: Request that we delete personal information we maintain about you.
  • Right to Correct: Request that we correct inaccurate personal information we maintain about you.
  • Right of Portability: Request a copy of your personal information and its transfer to a third party.
  • Restriction of Processing: Ask us to stop or restrict processing of personal information.
  • Withdrawal of Consent: Withdraw consent where we rely on it to process your personal information.
  • Appeal: Appeal our decision if we decline to process your request.
  • Managing Communication Preferences: Opt out of promotional emails, though we may still send you non-promotional emails related to your account or orders.

You may exercise these rights where indicated on our Site or by contacting us.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before responding substantively to your request. You may designate an authorized agent to make requests on your behalf, but we may require proof of authorization and direct verification of your identity.

Complaints

If you have complaints about how we process your personal information, contact us. If you are not satisfied with our response, you may have the right to appeal our decision or lodge a complaint with your local data protection authority.

International Users

We may transfer, store, and process your personal information outside your country, including in the United States. Your personal information is also processed by staff and third-party service providers and partners in these countries.

If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses.

Contact

For questions about our privacy practices or this Privacy Policy, or to exercise your rights, please contact us at: